Helpdesk, Inbound Email, and Case Management

The helpdesk system allows customers to create and update tickets via email quickly and easily and staff to track the history of support requests from creation to completion.  

Staff also have access to create tickets via a easy to use form within Workwise which is perfect for taking down telephone messages - no more lost sticky notes or missed emails!

Contact Center for Email, Letter & SMS Campaigns

Within Contact Centre you can group your customers and create emails, customised letters and SMS text messaging campaigns targeted at one or more of your customer groups with nothing more than a web browser.  

Customers can be included in multiple groups and customers not in groups are easily accessible and can be added to groups with a single click.

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